Privacy Policy — SeatSign Group

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

User Rights

Your Rights

Subject to legal limits, you may ask to access personal information we hold about you, request correction of inaccurate details, or raise concerns about our handling of your information. In some cases, we may need to keep or refuse information where the law permits or requires us to do so.

Available rights depend on the nature of the information and the applicable law.

Requests

Making a Request

To make a privacy request, provide enough information for us to identify you and understand the issue. We may ask for additional details before responding. If a request cannot be fully granted, we will explain the reason where appropriate.

Requests are handled after identity checks and any necessary review of legal exceptions.

Data Retention

Retention of Information

Personal information is retained for the period needed to provide the service, complete the transaction, meet record-keeping obligations, resolve disputes, and enforce agreements. When information is no longer required, we take reasonable steps to delete it or de-identify it, subject to any legal or operational need to keep it longer.

We keep information only for as long as needed for the relevant purpose or legal requirement.

Policy Updates

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or the services we provide. The revised version will apply from the date it is posted on the site, and users should check the policy periodically for updates that affect how information is handled.

We review this policy from time to time and record the effective date when it changes.

01 · Purpose

How We Use Information

We use personal information to provide and manage our services, process property transaction-related requests, communicate with users, verify identity where needed, maintain records, improve site performance, protect against misuse, and meet legal or regulatory obligations. We may also use information to respond to enquiries, manage disputes, and support internal administration.

Processing is limited to operational, administrative, and compliance purposes connected with the service.

02 · Sharing

Service Providers and Partners

We may share personal information with contractors, hosting providers, IT support, document handling services, professional advisers, and other transaction-related service providers. These parties are used to operate the site, support property transaction processing, maintain records, and assist with administration under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosures

We may share personal information where required or permitted by law, including to comply with court orders, regulatory requests, taxation obligations, fraud prevention duties, or other legal processes. We may also disclose information to protect our rights, users, or the security of our systems.

We disclose information to authorities only where a legal duty or valid request applies.

01 · Collection

Data We Collect

SeatSign Group may collect personal information such as name, contact details, property and transaction information, account or enquiry details, and records of communications. We may also collect technical data such as device identifiers, browser type, IP address, log data, and usage information where needed to operate the site and support real estate transaction processing.

The categories of data collected depend on how users interact with the site and services.

02 · Sources

How We Collect Information

We collect information directly from users when they submit forms, make enquiries, upload documents, or communicate with us. We may also receive information from agents, conveyancers, lenders, service providers, and other parties involved in a property transaction, as well as from automated systems that record site activity and service use.

Information may come from users, counterparties, and system activity connected to the service.

03 · Cookies

Cookies We Use

The cookies used on this site may include session cookies, persistent cookies, and analytics or functionality cookies. Session cookies help with navigation and security during a visit, while persistent cookies may remember settings or support repeat visits. Analytics cookies help us understand how the site is used so we can maintain and improve it.

We use a limited range of cookies suited to site operation and measurement.

04 · Controls

Cookie Controls

Our site may use cookies and similar technologies to support basic site functions, remember preferences, measure performance, and improve security. You can manage cookies through your browser settings, and some features may not function properly if certain cookies are disabled.

Browser settings and device controls can be used to limit non-essential cookies.

Contact Details

Privacy email

[email protected]

Telephone

+61 419 012 331

Mailing address

435 New England Highway, Rutherford, NSW, 2320

Privacy enquiries